1. General No-Refund Policy
- All payments made to Brain Voyages for courses, training programs, workshops, counseling, assessments, digital resources, competitions, and other services are non-refundable, except where required by applicable law or expressly stated in writing before purchase.
- Please review the service description, fees, schedule, eligibility requirements, delivery format, and technical requirements before making payment.
- There is no change-of-mind refund window unless specifically offered for a particular service.
2. Cancellation by the Customer
- Customers may request cancellation of their enrollment or booking by contacting Brain Voyages in writing.
- Cancellation does not automatically entitle the customer to a refund.
- Subject to applicable law, refunds will not be provided for a change of mind, personal scheduling conflicts, non-attendance, voluntary withdrawal, or failure to use a service made available as agreed.
- These conditions apply whether cancellation is requested before or after the scheduled start, except where separate terms or applicable law provide otherwise.
3. Courses and Training Programs
- Course and training fees are non-refundable for voluntary withdrawal or discontinuation.
- Failure to attend sessions, complete assignments, or finish the program does not create a refund entitlement.
- Batch transfers or deferred participation may be considered at Brain Voyages’ discretion, subject to availability and any conditions communicated before the transfer is accepted.
4. Workshops, Webinars, and Counseling
- Booking fees are non-refundable for customer cancellations, missed appointments, or late attendance.
- Rescheduling requests submitted at least 24 hours before the appointment may be considered, subject to availability.
- Rescheduling is not guaranteed and does not create a right to a refund.
5. Recorded Courses and Digital Resources
- Payments for recorded courses, worksheets, e-books, learning kits, and other digital resources are non-refundable for change-of-mind purchases or non-use.
- Customers must check the stated format and device requirements before purchasing.
- Missing access, corrupt files, or delivery errors should be reported promptly. Brain Voyages will investigate and provide correction, replacement, or another appropriate remedy.
- This restriction does not exclude refunds or other remedies required by law.
6. Psychometric Assessments and Reports
- Assessment and report fees are non-refundable for voluntary cancellation, non-completion, or disagreement with the assessment outcome.
- Assessments provide guidance and do not guarantee a particular result, career recommendation, or educational outcome.
- Technical failures, missing reports, or material errors in service delivery will be investigated and appropriately remedied.
7. Competitions and Events
- Registration fees are non-refundable for withdrawal, absence, failure to qualify, or failure to achieve a desired rank or prize.
- Event-specific eligibility, participation, cancellation, and refund conditions will be disclosed before payment.
- Cancellation by Brain Voyages will be handled under Section 11 below.
8. Medfrontier and Third-Party Services
- Brain Voyages’ guidance, counseling, processing, and facilitation fees are non-refundable for voluntary withdrawal, subject to the service agreement and applicable law.
- Admissions, visas, internships, fellowships, and other third-party outcomes are governed by the relevant institution or authority.
- An unfavorable third-party decision does not by itself create a refund entitlement where Brain Voyages has delivered the agreed service and has not expressly guaranteed that outcome.
- Third-party payments are subject to the recipient’s disclosed refund conditions. Brain Voyages will provide an account of payments collected and transferred on the customer’s behalf.
9. School and Institutional Projects
- Customized programs, curriculum projects, and institutional engagements will follow the cancellation and payment terms in the signed agreement.
- Unless otherwise agreed, payments are non-refundable for voluntary cancellation, subject to applicable law.
- Any treatment of completed work, committed costs, and unutilized advances will follow the agreed project terms.
10. Transfers, Credits, and Exceptional Requests
- Brain Voyages may consider a batch transfer, rescheduling, or service credit in exceptional circumstances.
- Such accommodations are discretionary, subject to availability, and confirmed only in writing.
- Approval of an accommodation does not establish a general refund entitlement or change this policy for other purchases.
- A credit or alternative service will not replace a legally required refund without the customer’s agreement.
11. Cancellation or Non-Delivery by Brain Voyages
- If Brain Voyages cancels a paid service and cannot deliver it as agreed, the customer will be offered a refund for the undelivered service or an alternative, at the customer’s choice.
- If a partially delivered program is discontinued, any refund will account for the undelivered portion.
- Material changes that prevent delivery of the agreed service will be addressed through an appropriate remedy, subject to applicable law.
12. Duplicate Payments and Mandatory Exceptions
- Verified duplicate or excess payments will be refunded.
- The no-refund policy does not exclude remedies required by law for defective, deficient, materially misrepresented, or undelivered services.
- No undisclosed administrative fee or cancellation penalty will be imposed.
13. Processing of Eligible Refunds
- Where a refund is approved or legally required, it will ordinarily be initiated within 7 business days of confirmation, subject to any applicable statutory timeline.
- Refunds will normally be made to the original payment method.
- Bank or payment-provider processing may require additional time.
14. Contact and Grievances
Send cancellation requests or service complaints to the support team. Include the purchaser’s name, registered contact details, service purchased, payment date, transaction reference, and details of the request.
Consumer complaints will be acknowledged within 48 hours and addressed within one month.
Support Email: info@brainsvoyage.com
Phone: 8999011521
Grievance Officer: Customer Support
Grievance Email: info@brainsvoyage.com